The General Insurance Code of Practice aims to:

• promote more informed relations between insurers and their customers
• improve consumer confidence in the general insurance industry
• provide better mechanisms for the resolution of complaints and disputes between insurers and their customers
• commit insurers and the professionals they rely upon to higher standards of customer service
• promote continuous improvement of the general insurance industry through education and training.

MB Insurance Group is not a signatory to the Code but adheres to the Code when dealing with consumers.

QBE Insurance (Australia) is a signatory to the General Insurance Code of Practice.

Learn more about the General Insurance Code of Practice here.