We will do everything possible to provide a quality service to you. However, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.

If you have any concerns about our services, please first contact the person you have been dealing with. If they are unable to satisfy your concern, please ask to speak to the Compliance Manager who is obliged to ensure that any concerns you may have are resolved in a speedy and professional manner.

If your dispute is about a policy or a claim and you are not happy with our answer then please contact QBE’s Customer Care Unit on 1300 650 503 or by email to complaints@qbe.com.  Information on QBE’s complaints and disputes resolution process can be found here.

If you are not happy with our/QBE’s answer or we/they have taken more than fifteen (15) working days to respond, you may refer the matter to the Australian Financial Complaints Authority (AFCA). This is an external dispute resolution service that is free to consumers. Their toll free number is 1800 931 678.