Claims. This is what our industry is there for. To put clients back into their pre-loss position. For MB Insurance, that’s ensuring our customers’ vehicles are repaired back to pre-accident condition as quickly and efficiently as possible and supporting them through the claims process for the life of their policy.
What makes the MB claims experience great?
Our team is in-house. We do not outsource our claims handling to a Third Party Administrator (TPA). From lodgement to settlement, you deal with our MB claims team in Sydney.
With 9 claims staff based in our Sydney office, there is no call queue. This means you know the person you are dealing with; you have their number and email, and we don’t wait the maximum 10 business days to provide a response. The team consists of experiences claims case managers, complex claim specialists and motor enthusiasts along with 2 recovery specialists working hard to make responsible parties accountable.
Further proof of our in-house claims service is that we give every customer and broker an opportunity to provide us with feedback via a post-claim survey. Our average score for the last 12 months is
With the types of vehicles MB Insurance covers, there are some scenarios where vehicles may take longer to repair than others, but we’ll always try and minimise time and cost where possible to ensure our customer does not experience unnecessary delays.
The MB Insurance product provides ‘Genuine Choice of Repairer’ which allows customers to take their vehicle to where they feel most comfortable and trusted, as their pride and joy isn’t just a standard run of the mill car, it’s their hobby, their lifestyle, and passion. If you’re not sure where to take your car, our claims team can assist you to find a quality repairer near you.
In a recent claim, an MB customer’s Audi was impacted by a third party vehicle causing significant damage to the front quarter panel, bumper and headlight. At the customer’s request MB completed the panel repairs through an Audi factory approved repairer that included replacing the damaged headlight with a brand new genuine Audi headlight.
When it came time to recover the repair costs from the responsible third party’s insurer, they refused to pay for the new headlight suggesting that the deep score across the left-hand portion of the headlight lens could simply be “polished out”. MB’s recovery specialist and assessing partners worked together to demonstrate that replacement of the headlight was the only reasonable solution for our customer.
From routine traffic accidents to having a hot air ballon land on your parked car, MB has seen it all and is ready to help you when mis-fortune strikes.
To find out more about our in-house claims team, you can read more here on our website.
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This literature is descriptive only. The precise coverage afforded is subject to terms, condition and exclusions. For more information please refer to the Product Disclosure Statement and Policy Wording and any applicable Supplementary Product Disclosure Statement available at www.mbinsurance.com.au or by contacting your local MB Insurance Group office.